FREQUENTLY ASKED QUESTIONS

SHIPPING

We can send your order anywhere within Canada and the United States. Our ties are packed for safe delivery and are shipped through Canada Post. This usually takes between 2 to 10 business days depending on the delivery service in the destination area. 

Once the package has been processed, an email will be sent with your order confirmation and a tracking number.

If the package is urgent and requires expedited shipping, please contact us and we will do our best to estimate the cost and will get back you as soon as possible.

Charges

Free ground shipping for orders within the province of Ontario.

Canadian orders outside of Ontario $6.00 - $8.00.

Shipping to the United States start at $10.00.

Returns

If an order has been dispatched by the courier and is not received or if an item is received and is damaged, a return claim must be filed within 3 days from date of dispatch of goods. 

Please fill out our contact form and specify the details of your claim. The following options will then be made available:

  1. Replacement: If possible, a replacement will be sent, subject to availability
  2. Credit: If a replacement is not available, a credit will be offered to the full amount of the purchase price.
  3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made with Visa, then Visa will be credited)

Exchanges will not be accepted for a change of preference, so please choose carefully. 

Wedding Packages 

We offer discount packages for wedding parties, work related gifts and things of the like. Just let us know what it is you are looking for and we would love to help you out!

Wholesale & Consignment

Our bow ties and neckties are made in limited quantities and each season we make a collection to share with our shops. If you think that the Bow Tie Guys fits the bill let us know!